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Careers / Customer Service Analyst (FT and Part Time)
Customer Service Analyst (FT and Part Time)
Operations – New York, NY

We're looking for an energetic, detailed-oriented individual who wants to join a fast-growing commerce company. Your primary responsibility is to make sure we deliver an exceptional service to our customers through multiple channels (phone, email, and social networks).

This is an entry-level position, but you'll wear multiple hats and we'll expect you to quickly take on increasing responsibility over time. Think of this role as a training ground to learn how the business works, get some experience under your belt, and depending on what areas interest you (merchandising, operations, marketing) expand to other business-oriented roles over time.

You...
  • Can think on your feet and are willing to do whatever it takes to make things right for our customers when things go wrong.
  • Should be comfortable talking with customers and bringing your personality into the fold. We're not going for robotic responses.
  • Will be obsessed with making sure all orders placed are accurately fulfilled each day
  • Want to grow over time, taking on new responsibilities and roles.
  • Are ready and willing to work hard as we build up our company -- there are going to be some long days.
Your goals are to...
  • Help bring our response times to customers to less than 1 hour during business hours, and less than 1 day during non-business hours / weekends.
  • Co-lead at least one initiative per month to automate activities related to customer service and operations.
  • Improve overall customer satisfaction.
The ideal person...
  • Is a recent college grad
  • Has relevant experience organizing and executing something. We want to see some concrete examples of what you're made of (and what you can make).
  • Has a strong resume that shows you're ready to take on lots of new responsibility.
Benefits and Perks

Working with Bespoke Post means being part of a small, smart, and nimble team, and having an immediate impact on a growing company.

  • Competitive salary
  • Company equity
  • Health & dental coverage
  • 401k with company match
  • Flexible work schedule
  • Unlimited vacation time
  • Free workday lunches
  • Fully stocked bar with 6 taps for wine, cold brew, kombucha, and a rotating beer selection
  • Company retreats, happy hours, dinners, and other outings
Apply Now

To apply, email your resume and any other relevant info (portfolio, GitHub account, etc.) to jobs@bespokepost.com.

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Don't see your role? We're always searching for talented people. Send us an email at jobs@bespokepost.com and tell us a little bit about yourself.