- How do I set up a return or exchange?
- How long does it take to process a return?
- What if I received a product that's broken or damaged?
- How do I switch boxes if I don't want my initial selection?
- How do I skip a box if I don't want to get anything this month?
- When does my box ship?
- I skipped last month's box. Why am I getting another one?
- How do I cancel my subscription?
Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that. See more about how and why we build them here.
You can, no problem. Boxes are
In addition to the Boxes, we also have standalone products from The Shop at a variety of price points. You can buy them on their own, or add 'em onto your monthly Club Shipment.
Sure can. You can even get three.
During the first five days of the month, you can always swap or skip a box we selected for you by visiting the page for your box and clicking Manage My Shipment, or by opening the Club Shipment drawer at the top right corner of your screen.
"Add to Club Shipment" lets you add goods onto your monthly box order, which ships alongside your box. It's especially useful if you want to upgrade your box with extra gear, like adding some extra grooming supplies to a dopp kit box. "Add to Cart" works like most websites – it'll add an item to your cart, and you'll have to checkout to confirm the purchase.
If you forgot to skip your box in time, no worries. Shoot us a text at 914.326.2765 or an email at email@example.com, and we'll try and hold back the box before it ships. If the order has already shipped, you can quickly and easily set up a free return by visiting the Orders page.
Perhaps you forgot to skip your box this month. Since we're a subscription service, if your subscription is still active, you'll be assigned a box every month. But don't worry, you can skip as many months as you like when you don't want a box. If you think one of the shipments you received was a mistake, you can always set up a free return. You can read how to do that above.
Send a text to 914.326.2765 or an email to firstname.lastname@example.org and we'll take care of you right away.
You can modify or cancel your subscription modify or cancel your subscription from the Subscriptions section of your account page, where you can easily click to swap or skip a monthly box, or continue to cancel your box subscription.
If cancelling, make sure to click-through all the steps until you reach the final confirmation page. Once confirmed, your club membership will be cancelled effective the 1st of the following month so you can keep your member perks till then.
In addition to canceling on-site from the subscriptions tab, you can also do so by texting (914.326.2765) or calling (888.565.6762) us with your name and email address. You can also use this pre–formatted email to cancel (email@example.com – must be signed in). We'll make sure to take care of you.
Standard shipping in the lower 48 takes 3–8 business days. Shipping to Canada takes between 10 and 15 business days since packages need to clear customs, though it can be faster. Shipping to Alaska and Hawaii can take 10–20 business days.
For the lower 48 in the US, you can upgrade your ship method when checking out. The expected delivery date for upgraded ship methods will be listed during checkout.
Generally, we can't guarantee any delivery dates for standard shipping. We're sorry about that. However, if an order arrives late and you chose an upgraded shipping method (ground or 2-day), we'll be happy to refund the shipping charge.
We ship to the contiguous US, Alaska, Hawaii, and Canada. We also ship to military addresses, but you'll need to either text 914.326.2765 or email firstname.lastname@example.org to make that happen.
Shipping to Canada is an additional $10. This is incremental to the standard shipping charges that may apply to an order. We also have extra charges for taxes such as VAT and duties, which will be listed at checkout. You can always verify at checkout what the precise charges will be.
You should expect your package to take 10–15 business days to arrive from the date it is shipped. All packages will be delivered "free domicile" – which means that all duties, taxes, and shipping charges are paid in advance by us. You won't have to pay any extra fees to the driver when your package arrives.
Standard shipping for boxes varies month by month based on where a box is going and how much it weighs. For the US, typically the USPS will make the final delivery to your door, though sometimes we use FedEx. In Canada, we use MSI/Landmark as a consolidator, but FedEx, Canada Post, CanPar, or another carrier will make the final delivery to your door.
This is usually left up to the person who is delivering your package. There's no guaranteed way to make this happen, but a good bet is to put this type of instruction in the "Address 2" field of your shipping address.
Standard shipping is to the lower 48 states, and all orders over qualify for free shipping. There is an additional $10 charge for all shipments to Hawaii, Alaska and Canada. That extra charge offsets the shipping costs we pay to get your package in your hands; it's not a profit center for us. For Canada, we pay all duties so you won't owe anything when your package arrives.
Sir, yes sir. Though we need to manually set it up – shoot us a text at 914.326.2765 or email at email@example.com and we'll make it happen.
If your box has already shipped, you can quickly and easily set up a free return by visiting the Orders page.
2–3 weeks from the time you send it back to us, usually.
We accept returns for most boxes and products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for (sorry about that), which are so noted on the product page.
Returns are free. You can choose an exchange, return for store credit, or a refund to your original credit card. Any discounts applied to an order will be deducted from a return. All returns include a shipping label with return postage via USPS. Please note that refunds do not include any shipping costs paid on your original order, if applicable.
If you have any questions, you can always reach out by texting us at 914.326.2765 or by emailing us at firstname.lastname@example.org.
Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out pieces of a box. But hey – now you've got a great item to re–gift next time you forget a birthday.
You have two options:
- Digital gift card. It's a great option if you need a thoughtful gift right away. We'll send it to your email address, and you can either print it out or forward the email to your gift recipient.
- Gift Card. If you'd prefer something physical to hand to someone, we can send a physical gift card to the gift purchaser or directly to the gift recipient. It functions the same way as a digital certificate. You can even include a message along with it when you check out.
Recipients go to bespokepost.com/redeem to redeem their gift card.
If the value of the gift card is $120 or more, there are two options:
- "Join the Club" to experience our membership. That way, each box is and the normal setup for our membership kicks in: on the first of each month, we'll send the recipient an email announcing a new box. If they want it, they do nothing and we'll automatically ship it out. If they don't want it, they can opt out at no charge. Once all of the credits have been used, the gift subscription automatically expires.
- "Store Credit" option. This is a good bet if you don't want to use the opt–out model. Browse our store and available boxes — priced at
— at your own pace.
Sure, but note that our standard gift certificates are in amounts that don't include shipping outside of the lower 48. For example, if you purchase a 3 box gift card ($180), extra charges for shipping and taxes ($10–30 per box, depending on the destination) would mean the recipient's gift card wouldn't actually fully cover 3 boxes.
Nah – that would be tacky. The only time we'll ask for a credit card is if they want to purchase more than the value of the gift you give them.
Yep, of course. Fill in the shipping address field with your recipient's address during checkout, and we'll send the gift card there. If you're buying multiple items that need to be sent to different addresses, you'll need to place those orders separately.
Nope, don't worry. They can keep it going by entering their own payment info once their gift card is used up, but that's optional.
Sure. If you're ordering for more than 5 people and need a helping hand, our gift concierge is standing by. Shoot us a note at email@example.com or call 888.565.6762.