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FAQ

Boxes

What is a Box of Awesome?

Each month, we release at least one new Box of Awesome. It's a limited edition collection of products packaged together - in a box. Each box is built around a specific story or theme - our goal is to introduce men to something new. We rigorously test all of the items we put into a box to ensure they are top quality and remarkable. You can check out boxes which are currently available here, and see past boxes from our archive here.

You can subscribe to our club to receive boxes or you can purchase boxes one at a time for a slightly higher price.

How does the subscription club work?
On the first of each month, we'll announce your selection via e-mail. If there's more than one box released in a particular month, we'll select one for you (though you can easily switch).

If you want the box, then there's no need to do anything. If, however, your selection doesn't resonate with you for whatever reason, you have until the 5th of the month to log in to your account and opt out of the box at no charge.
How are products different from boxes?
In addition to our standard boxes, we also offer standalone products just like a traditional store.
How often do you release new boxes?
Once a month. Some months, we'll have multiple new boxes. And every now and then, we'll bring back a favorite from the archive.
Is there a limit to the number of times I can opt out?
Nope.
What if I just want to buy one box?
Non-club members can purchase boxes on a one-off basis for $55.
Do boxes always cost the same amount?
Yep. For club members, each Box of Awesome is - no matter the contents. For those who are not club members, each box is $55.
Can I get two different boxes this month?
Hell yeah, you can.
How do I switch boxes if I don't want my initial selection?
You can always opt out of the box we selected for you for that month - simply go to the box and click the "Opt Out" button. You can also purchase other boxes we currently have available on the Boxes page.
What's the difference between 'Add to Club Shipment' and 'Add to Cart'?

"Add to Club Shipment" is exclusive to Club Members. It allows you to send items to your default shipping address with a single click. It is only available during the first 5 days of the month and you are receiving a box. Any product you add to your club shipment will ship for free with your box - saving fuel, time and money.

"Add to Cart" works like most websites - it'll add an item to your cart, and you'll have to checkout to confirm the purchase. Use it to ship items separately or purchase items after the opt-out period has ended. It's also an easy way to send items to another shipping address (like to a friend or relative).

Why are boxes less expensive when you "Join the Club" as opposed to just buying one?
We've found that people who subscribe really like the experience of discovering what we've put together each month. For that group of people, we have a good sense the number of opt-outs we'll receive. That results in a good amount of predictability on our end, so we're able to buy the box components in bulk and pass the savings on.

However, we recognize that the club model is not for everyone, so we've introduced the ability to purchase boxes one at a time for $55. It's still a great value, as the boxes are always worth well over $55.
When am I charged?

When you first join The Club, your card will not be billed – it's free to join. For the boxes you do get, we charge you a few days before it ships. Note that you only ever pay for boxes you receive – there's absolutely no membership fee.

As for one-off and product purchases, we charge as soon as you checkout.

I forgot to opt out of a box. WTF.
No worries. Shoot us an email and we'll try and hold back the box before it ships. If we can't hold it back, we'll send you a free return label and you can send it back to us once it arrives.
How do I cancel my subscription?
Email us at help@bespokepost.com and we'll take care of it right away.

Shipping

Where do you ship to?
We ship to the contiguous US, Alaska, Hawaii, and Canada. We also ship to military addresses, but you’ll need to email us to make it happen.
When does my order ship?

If you are purchasing a new box that has just been released, we generally begin shipping between the 6th and 15th of each month. For example, if you subscribe to the club on the first of the month, you can generally expect your first box to ship between the 6th and 15th of the month.

If you are purchasing a product from our store, you can see the estimated shipping date on the product page. In addition, when you check out you will see an estimated ship by date for the entire order when you enter your shipping address. Please note that we generally wait to ship your order until all items are in stock.

How much does shipping cost?

Standard shipping is free to the lower 48 states for all orders $45 and over. If an order is under $45, shipping is $5.

We have to charge a little extra for shipments to Hawaii, Alaska and Canada: it’s an extra $10 to those regions. We promise we’re not trying to mess with you — the extra charges only offset the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.

What about Canada?

If your order is $45 or over, shipping to Canada is $10. Add an additional $5 if your order is under $45. We also need to charge Canada sales tax, which varies by province.

You should expect your package to take 10-15 business days to arrive from the date it is shipped. All packages will be delivered "free domicile" – which means that all duties, taxes, and shipping charges are paid in advance by us. You won’t have to pay any extra fees to the driver when your package arrives.

Which service do you use to ship boxes?
Standard shipping for boxes varies month by month based on where a box is going and how much it weighs. For the US, typically the USPS will make the final delivery to your door, though sometimes we use FedEx. In Canada, we use MSI/Landmark as a consolidator, but FedEx, Canada Post, CanPar, or another carrier will make the final delivery to your door.
Can you have the delivery person leave my package at my doorstep if I'm not home?
This is usually left up to the person who is delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the "Address 2" field of your shipping address.
How long does delivery take?

Standard shipping in the lower 48 takes 4-7 days. Shipping to Canada takes between 10 and 15 days since packages need to clear customs, though it can be faster. Shipping to Alaska and Hawaii can take 10-20 days.

For the lower 48 in the US, you are able to upgrade your ship method when checking out. We offer FedEx Ground and FedEx 2-day shipping in addition to our standard shipping option. We ship from Atlanta, GA, and you can see transit times for

FedEx Ground here:
Ground transit

Please note that delivery dates are based on when a package ships. For example, if your order is expected to ship on Thursday and you choose 2-day shipping, it should arrive in two business days – which would be Monday (assuming no holidays).

Are you able to guarantee delivery dates?

For Canada, Alaska, and Hawaii we are unable to guarantee any delivery dates.

For the lower 48, if you choose Standard Shipping we are also unable to guarantee delivery dates. If you absolutely need an order by a certain date we suggest you upgrade to FedEx Ground or 2-day services. Remember that delivery dates are based on the number of business days it will take to deliver from the time an order ships. So if an order ships on Thursday for a 2-day service, it will arrive Monday (assuming no holidays). From time to time there are carrier delays due to inclement weather or maintenance which are outside of our control. If a package is late for this reason, we are only able to refund the amount paid for shipping. Of course, we always accept returns for an entire package as well.

Can you ship to military addresses (APO/FPO/DPO)?
Sir, yes sir. Though we need to manually set it up - shoot us an email at help@bespokepost.com and we'll make it happen.

Returns

What's your return policy?

We accept returns for all boxes and most products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for (sorry about that), which are so noted on the product page.

Exchanges or returns in exchange for an account credit are free. If you'd prefer a refund to your credit card, $6 will be deducted from the refund to cover return shipping. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And unfortunately, we're unable to issue a credit or refund for shipping charges.

If you're ready to return something, just visit your Account History to process a return. If you have any questions, you can always reach out to help@bespokepost.com

I love most of the items in my box, but there's one I don't want - can I return just that?
Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out the components of a box. But hey — now you've got a great item to re-gift next time you forget a birthday.
How long does it take to process a return?
2-3 weeks from the time you send it back to us, usually.
What if I received a product that's broken or damaged?
Send an email to help@bespokepost.com and we'll take care of you right away.

Gift Subscriptions & Gift Cards

What are my options for purchasing a gift certificate?
You have three options:

1. Digital gift card. It's is a great option if you need a thoughtful gift right away. We'll send it to your email address, and you can either print it out or forward the email to your gift recipient.

2. Gift Card. If you'd prefer something physical to hand to someone, we can send a physical gift card to the gift purchaser or directly to the gift recipient. It functions the same way as a digital certificate. You can even include a message along with it when you check out.

3. Box + Gift card. We bundle a box we've got in stock with a physical gift card. You can give your lucky recipient a box to start with, and let them continue to enjoy the benefits of the club for several more months - on you.
How do gift cards work for recipients?
Recipients go to bespokepost.com/redeem to redeem their gift card. If you redeem a 1 box ($55) gift card, then you'll be able to choose a box right away or load up your account with store credit and shop our site.

If the value of the gift card is more than $55, there are two options:

1. "Join the Club" to experience our club membership as a gift subscriber. That way, each box is and the same rules for the box club apply: on the first of each month, we will send the recipient an email announcing a new box. If they want it, they do nothing and we'll automatically ship it out. If they don't want it, they can opt out at no charge. Once all of the credits have been used, the gift subscription automatically expires.

2. "Store Credit" option. This is a good bet if you don't want to use the opt-out model. Browse our store and available boxes — priced at $55 — at your own pace.
Can I return a gift card?
Nope — gift cards are non-refundable. If you'd like to return a purchase made with a gift card, the funds will be credited back to your account.
What if I just want to purchase one box as a gift for someone?
No problem, you can do that too. Just purchase a box using the Pay As You Go option.
Does the gift recipient have to enter a credit card?
Nah - that would be tacky. The only time we'll ask for a credit card is if he or she tries to purchase more than the value of the gift you give them.
Can I buy gift cards for Canada, Alaska or Hawaii?
Yes, however, note that our standard gift certificates are in amounts that don't include shipping outside of the lower 48. For example, if you purchase a 3 box gift card ($135), extra charges for shipping and taxes ($10-30 per box, depending on the destination) would mean the recipient's gift card wouldn't be valid for 3 boxes, but instead for $135.
This would be an amazing gift for my groomsmen
Agreed.