What's a box?
Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that. See more about how and why we build them here.
How does the subscription club work?
All the details are here.
How often do you release new boxes?
We release a handful of new boxes every month (always on the first of the month). Some are new, some are reimagined, and some are past favorites from our archives.
Is there a limit to the number of times I can skip my monthly box?
What if I just want to buy one box and not subscribe?
You can, no problem. Boxes are $55 apiece for non-members, versus when you're a member.
Do boxes always cost the same amount?
Yep. For members, each box is – no matter the contents. For those who are not members, each box is $55.
How are products different from boxes?
In addition to the boxes, we also have standalone products just like a standard online store. You can buy them on their own, or add 'em onto a box order.
Can I get two different boxes this month?
Sure can. You can even get three.
How do I switch boxes if I don't want my initial selection?
You can always opt out of the box we selected for you for that month – simply go to the box and click the "Opt Out" button. You can also purchase other boxes we currently have available on the Boxes page.
What's the difference between 'Add to Club Shipment' and 'Add to Cart'?
"Add to Club Shipment" lets you add goods onto your monthly box order, which ships for free. It's especially useful if you want to upgrade your box with extra gear, like adding some extra grooming supplies to a dopp kit box. "Add to Cart" works like most websites - it'll add an item to your cart, and you'll have to checkout to confirm the purchase.
When am I charged?
Roughly a day before your box ships, usually.
Uh... I forgot to opt out of a box I didn't want.
No worries. Shoot us an email and we'll try and hold back the box before it ships. If it's too late, we'll just send you a free return label and you can ship it back to us once it arrives.
How do I cancel my subscription?
Where do you ship to?
We ship to the contiguous US, Alaska, Hawaii, and Canada. We also ship to military addresses, but you’ll need
' to email us to make that happen.
When does my box ship?
We ship between the 6th and 15th of each month (it takes us a little time to get everything in place and boxed up). If the box is already in stock, we ship it out right away. You can also click into your shipment to see the exact ship date.
How much does shipping cost?
Standard shipping is free to the lower 48 states for all $45+ orders. It cost $5 for smaller orders.
It costs an extra $10 for shipments to Hawaii, Alaska and Canada. That extra charge offsets the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.
What about Canada?
If your order is $45 or over, shipping to Canada is $10. Add an additional $5 if your order is under $45. We also need to charge Canada sales tax, which varies by province.
You should expect your package to take 10-15 business days to arrive from the date it is shipped. All packages will be delivered "free domicile" – which means that all duties, taxes, and shipping charges are paid in advance by us. You won’t have to pay any extra fees to the driver when your package arrives.
Which service do you use to ship boxes?
Standard shipping for boxes varies month by month based on where a box is going and how much it weighs. For the US, typically the USPS will make the final delivery to your door, though sometimes we use FedEx. In Canada, we use MSI/Landmark as a consolidator, but FedEx, Canada Post, CanPar, or another carrier will make the final delivery to your door.
Can you have the delivery person leave my package at my doorstep if I'm not home?
This is usually left up to the person who is delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the "Address 2" field of your shipping address.
How long does delivery take?
Standard shipping in the lower 48 takes 4-7 days. Shipping to Canada takes between 10 and 15 days since packages need to clear customs, though it can be faster. Shipping to Alaska and Hawaii can take 10-20 days.
For the lower 48 in the US, you can upgrade your ship method when checking out, if you want. We offer FedEx Ground and FedEx 2-day shipping in addition to our standard shipping option. We ship from Atlanta, GA.
FedEx Ground transit times:
Note that delivery dates are based on when a package ships. For example, if your order is expected to ship on Thursday and you choose 2-day shipping, it should arrive in two business days – which would be Monday (assuming no holidays).
Are you able to guarantee delivery dates?
Generally, we can't guarantee any delivery dates, especially for standard shipping. We're sorry about that. It's out of our hands – it has to do with the carrier's schedule and practices, not ours. But if you absolutely need an order by a certain date we suggest you upgrade to 2-day or overnight shipping.
Can you ship to military addresses (APO/FPO/DPO)?
Sir, yes sir. Though we need to manually set it up - shoot us an email at email@example.com and we'll make it happen.
What's your return policy?
We accept returns for most boxes and products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for (sorry about that), which are so noted on the product page.
Exchanges or returns in exchange for an account credit are free. If you'd prefer a refund to your credit card, $6 will be deducted from the refund to cover return shipping. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And we can't issue a credit or refund for shipping charges, sorry.
If you're ready to return something, just visit your Account History to process a return.
If you have any questions, you can always reach out to firstname.lastname@example.org
I love most of the items in my box, but there's one I don't want - can I return just that?
Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out pieces of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.
How long does it take to process a return?
2-3 weeks from the time you send it back to us, usually.
What if I received a product that's broken or damaged?
Send an email to email@example.com and we'll take care of you right away.
Gift Subscriptions & Gift Cards
What are my options for purchasing a gift certificate?
You have three options:
1. Digital gift card. It's is a great option if you need a thoughtful gift right away. We'll send it to your email address, and you can either print it out or forward the email to your gift recipient.
2. Gift Card. If you'd prefer something physical to hand to someone, we can send a physical gift card to the gift purchaser or directly to the gift recipient. It functions the same way as a digital certificate. You can even include a message along with it when you check out.
3. Box + Gift card. We bundle a box we've got in stock with a physical gift card. You can give your lucky recipient a box to start with, and let them continue to enjoy the benefits of the club for several more months - on you.
How do gift cards work for recipients?
Recipients go to bespokepost.com/redeem to redeem their gift card. If you redeem a 1 box ($55) gift card, then you'll be able to choose a box right away or load up your account with store credit and shop our site.
If the value of the gift card is more than $55, there are two options:
1. "Join the Club" to experience our membership. That way, each box is and the normal setup for our membership kicks in: on the first of each month, we'll send the recipient an email announcing a new box. If they want it, they do nothing and we'll automatically ship it out. If they don't want it, they can opt out at no charge. Once all of the credits have been used, the gift subscription automatically expires.
2. "Store Credit" option. This is a good bet if you don't want to use the opt-out model. Browse our store and available boxes — priced at $55 — at your own pace.
Can I return a gift card?
No, sorry. If you’d like to return a purchase made with a gift card, the funds will be credited back to your account.
Can I buy gift cards for Canada, Alaska or Hawaii?
Sure, but note that our standard gift certificates are in amounts that don’t include shipping outside of the lower 48. For example, if you purchase a 3 box gift card ($135), extra charges for shipping and taxes ($10-30 per box, depending on the destination) would mean the recipient’s gift card wouldn’t actually fully cover 3 boxes.
Does the gift recipient have to enter a credit card?
Nah - that would be tacky. The only time we’ll ask for a credit card is if they want to purchase more than the value of the gift you give them.
When will my gift card expire?
Can I ship a gift card directly to the recipient?
Yep, of course. Fill in the shipping address field with your recipient’s address during checkout, and we’ll send the gift card there. If you're buying multiple items that need to be sent to different addresses, you’ll need to place those orders separately.
Once a gift recipient's credit are used up, does the subscription continue?
Nope, don't worry. They can keep it going by entering their own payment info once their gift card is used up, but it's fully optional.
This would be an amazing gift for my groomsmen.
Can you help me with a bulk / corporate purchase?
Sure. If you’re ordering for more than 5 people and need a helping hand, our gift concierge is standing by. Shoot us a note at firstname.lastname@example.org or call 888.565.6762