Shipping & Returns
Where do you ship to?
We ship to the contiguous US, Alaska, Hawaii, and Canada. We also ship to military addresses, but you’ll need
' to email us to make that happen.
When does my box ship?
We ship between the 6th and 15th of each month (it takes us a little time to get everything in place and boxed up). If the box is already in stock, we ship it out right away. You can also click into your shipment to see the exact ship date.
How much does shipping cost?
Standard shipping is free to the lower 48 states for all $45+ orders. It cost $5 for smaller orders.
It costs an extra $10 for shipments to Hawaii, Alaska and Canada. That extra charge offsets the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.
What about Canada?
If your order is $45 or over, shipping to Canada is $10. Add an additional $5 if your order is under $45. We also need to charge Canada sales tax, which varies by province.
You should expect your package to take 10-15 business days to arrive from the date it is shipped. All packages will be delivered "free domicile" – which means that all duties, taxes, and shipping charges are paid in advance by us. You won’t have to pay any extra fees to the driver when your package arrives.
Which service do you use to ship boxes?
Standard shipping for boxes varies month by month based on where a box is going and how much it weighs. For the US, typically the USPS will make the final delivery to your door, though sometimes we use FedEx. In Canada, we use MSI/Landmark as a consolidator, but FedEx, Canada Post, CanPar, or another carrier will make the final delivery to your door.
Can you have the delivery person leave my package at my doorstep if I'm not home?
This is usually left up to the person who is delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the "Address 2" field of your shipping address.
How long does delivery take?
Standard shipping in the lower 48 takes 4-7 days. Shipping to Canada takes between 10 and 15 days since packages need to clear customs, though it can be faster. Shipping to Alaska and Hawaii can take 10-20 days.
For the lower 48 in the US, you can upgrade your ship method when checking out, if you want. We offer FedEx Ground and FedEx 2-day shipping in addition to our standard shipping option. We ship from Atlanta, GA.
FedEx Ground transit times:
Note that delivery dates are based on when a package ships. For example, if your order is expected to ship on Thursday and you choose 2-day shipping, it should arrive in two business days – which would be Monday (assuming no holidays).
Are you able to guarantee delivery dates?
Generally, we can't guarantee any delivery dates, especially for standard shipping. We're sorry about that. It's out of our hands – it has to do with the carrier's schedule and practices, not ours. But if you absolutely need an order by a certain date we suggest you upgrade to 2-day or overnight shipping.
Can you ship to military addresses (APO/FPO/DPO)?
Sir, yes sir. Though we need to manually set it up - shoot us an email at email@example.com and we'll make it happen.
What's your return policy?
We accept returns for most boxes and products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for (sorry about that), which are so noted on the product page.
Exchanges or returns in exchange for an account credit are free. If you'd prefer a refund to your credit card, $6 will be deducted from the refund to cover return shipping. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And we can't issue a credit or refund for shipping charges, sorry.
If you're ready to return something, just visit your Account History to process a return.
If you have any questions, you can always reach out to firstname.lastname@example.org
I love most of the items in my box, but there's one I don't want - can I return just that?
Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out pieces of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.
How long does it take to process a return?
2-3 weeks from the time you send it back to us, usually.
What if I received a product that's broken or damaged?
Send an email to email@example.com and we'll take care of you right away.