Shipping & Returns
If you are purchasing a new box that has just been released, we generally begin shipping between the 6th and 15th of each month. For example, if you subscribe to the club on the first of the month, you can generally expect your first box to ship between the 6th and 15th of the month.
If you are purchasing a product from our store, you can see the estimated shipping date on the product page. In addition, when you check out you will see an estimated ship by date for the entire order when you enter your shipping address. Please note that we generally wait to ship your order until all items are in stock.
Standard shipping is free to the lower 48 states for all orders $45 and over. If an order is under $45, shipping is $5.
We have to charge a little extra for shipments to Hawaii, Alaska and Canada: it’s an extra $10 to those regions. We promise we’re not trying to mess with you — the extra charges only offset the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.
If your order is $45 or over, shipping to Canada is $10. Add an additional $5 if your order is under $45. We also need to charge Canada sales tax, which varies by province.
You should expect your package to take 10-15 business days to arrive from the date it is shipped. All packages will be delivered "free domicile" – which means that all duties, taxes, and shipping charges are paid in advance by us. You won’t have to pay any extra fees to the driver when your package arrives.
Standard shipping in the lower 48 takes 4-7 days. Shipping to Canada takes between 10 and 15 days since packages need to clear customs, though it can be faster. Shipping to Alaska and Hawaii can take 10-20 days.
For the lower 48 in the US, you are able to upgrade your ship method when checking out. We offer FedEx Ground and FedEx 2-day shipping in addition to our standard shipping option. We ship from Atlanta, GA, and you can see transit times for
FedEx Ground here:
Please note that delivery dates are based on when a package ships. For example, if your order is expected to ship on Thursday and you choose 2-day shipping, it should arrive in two business days – which would be Monday (assuming no holidays).
For Canada, Alaska, and Hawaii we are unable to guarantee any delivery dates.
For the lower 48, if you choose Standard Shipping we are also unable to guarantee delivery dates. If you absolutely need an order by a certain date we suggest you upgrade to FedEx Ground or 2-day services. Remember that delivery dates are based on the number of business days it will take to deliver from the time an order ships. So if an order ships on Thursday for a 2-day service, it will arrive Monday (assuming no holidays). From time to time there are carrier delays due to inclement weather or maintenance which are outside of our control. If a package is late for this reason, we are only able to refund the amount paid for shipping. Of course, we always accept returns for an entire package as well.
We accept returns for all boxes and most products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for (sorry about that), which are so noted on the product page.
Exchanges or returns in exchange for an account credit are free. If you'd prefer a refund to your credit card, $6 will be deducted from the refund to cover return shipping. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And unfortunately, we're unable to issue a credit or refund for shipping charges.