FAQ

What's a Box?

Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that.

How often do you release new boxes?

We release a handful of new boxes every month (always on the first of the month). Some are new, some are reimagined, and some are past favorites from our archives.

Is there a limit to the number of times I can skip my monthly box?

Nope.

Do boxes always cost the same amount?

For members, each month your selected box is . For those who are not members, each box is . We sometimes offer upgrades or premium priced boxes, but those will be clearly marked and you'll only receive one if you ask us.

When am I charged?

Roughly a day before your box ships, usually.

How do I cancel my subscription?

You can modify or cancel your subscription modify or cancel your subscription from the Subscriptions section of your account page, where you can easily click to swap or skip a monthly box, or continue to cancel your box subscription.

If cancelling, make sure to click-through all the steps until you reach the final confirmation page. Once confirmed, your club membership will be cancelled effective the 1st of the following month so you can keep your member perks till then.

If you have any other questions or prefer to get in touch with us to cancel your subscription, you can do so by texting (914.326.2765) or calling (888.565.6762) us with your name and email address. You can also use this pre–formatted email to cancel (help@bespokepost.com – must be signed in). We'll make sure to take care of you.

Uh... I forgot to opt out of a box I didn't want.

No worries. Shoot us an email and we'll try and hold back the box before it ships. If it's too late, we'll just send you a free return label and you can ship it back to us once it arrives.

How much does shipping cost?

Standard shipping is to the lower 48 states, and all orders over qualify for free shipping.

It costs $10 for all shipments to Hawaii, Alaska, and Canada. That extra charge offsets the shipping costs we pay to get your package in your hands; it's not a profit center for us. For Canada, we pay all duties so you won't owe anything when your package arrives.

I love most of the items in my box, but there's one I don't want – can I return just that?

Unfortunately not. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out the components of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.

What's your return policy?

We'll gladly accept returns for boxes within 30 days of an order. If you're ready to return something, just visit your Account History to process a return. If you have any questions, you can always email or call us.

What if I received a product that's broken or damaged?

Send an email to help@bespokepost.com and we'll take care of you right away.

Get In Touch

Give us a shout at 888.565.6762 or e-mail us at help@bespokepost.com. We've got your back.

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