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FAQ

What's a Box?

Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that.

How often do you release new boxes?

We release a handful of new boxes every month (always on the first of the month). Some are new, some are reimagined, and some are past favorites from our archives.

Is there a limit to the number of times I can opt out (skip a box)?

Nope.

Do boxes always cost the same amount?

Yep. For members, each box is – no matter the contents. For everyone else, they're $55.

When am I charged?

Roughly a day before your box ships, usually.

How do I cancel my subscription?

Email us at help@bespokepost.com and we'll take care of it right away.

Uh... I forgot to opt out of a box I didn't want.

No worries. Shoot us an email and we'll try and hold back the box before it ships. If it's too late, we'll just send you a free return label and you can ship it back to us once it arrives.

How much does shipping cost?

Standard shipping is free to the lower 48 states for all $45+ orders. It cost $5 for smaller orders. It costs an extra $10 for shipments to Hawaii, Alaska and Canada. That extra charge offsets the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.

I love most of the items in my box, but there's one I don't want – can I return just that?

Unfortunately not. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out the components of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.

What's your return policy?

We'll gladly accept returns for boxes within 30 days of an order. If you're ready to return something, just visit your Account History to process a return. If you have any questions, you can always email or call us.

What if I received a product that's broken or damaged?

Send an email to help@bespokepost.com and we'll take care of you right away.

Get In Touch

Give us a shout at 888.565.6762 or e-mail us at help@bespokepost.com. We've got your back.