What's a Box?
Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that.
How often do you release new boxes?
We release a handful of new boxes every month (always on the first of the month). Some are new, some are reimagined, and some are past favorites from our archives.
Is there a limit to the number of times I can opt out (skip a box)?
Do boxes always cost the same amount?
Yep. For members, each box is – no matter the contents. For everyone else, they're $55.
When am I charged?
Roughly a day before your box ships, usually.
How do I cancel my subscription?
Email us at email@example.com and we'll take care of it right away.
Uh... I forgot to opt out of a box I didn't want.
No worries. Shoot us an email and we'll try and hold back the box before it ships. If it's too late, we'll just send you a free return label and you can ship it back to us once it arrives.
How much does shipping cost?
It costs an extra $10 for shipments to Hawaii, Alaska and Canada. That extra charge offsets the shipping costs and taxes/duties we pay to get your box there. It's not a profit center for us.
It costs $10 for all shipments to Hawaii, Alaska, and Canada. That extra charge offsets the shipping costs we pay to get your package in your hands; it's not a profit center for us. For Canada, we pay all duties so you won't owe anything when your package arrives.
I love most of the items in my box, but there's one I don't want – can I return just that?
Unfortunately not. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out the components of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.
What's your return policy?
We'll gladly accept returns for boxes within 30 days of an order. If you're ready to return something, just visit your Account History to process a return. If you have any questions, you can always email or call us.
What if I received a product that's broken or damaged?
Send an email to firstname.lastname@example.org and we'll take care of you right away.