Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to shave, a stylish take on barware, a new hobby, stuff like that.
How often do you release new boxes?
We release a handful of new boxes every month (always on the first of the month). Some are new, some are reimagined, and some are past favorites from our archives.
Is there a limit to the number of times I can opt out (skip a box)?
Do boxes always cost the same amount?
Yep. For members, each box is – no matter the contents. For everyone else, they're $55.
When am I charged?
Roughly a day before your box ships, usually.
How do I cancel my subscription?
You can cancel your subscription by texting (914.326.2765), calling (888.565.6762), or emailing (firstname.lastname@example.org - must be signed in) us with your name and the reason why you're canceling. We'll take care of it right away.
Uh... I forgot to opt out of a box I didn't want.
No worries. Shoot us an email and we'll try and hold back the box before it ships. If it's too late, we'll just send you a free return label and you can ship it back to us once it arrives.
How much does shipping cost?
Standard shipping is to the lower 48 states, and all orders over qualify for free shipping.
It costs $10 for all shipments to Hawaii, Alaska, and Canada. That extra charge offsets the shipping costs we pay to get your package in your hands; it's not a profit center for us. For Canada, we pay all duties so you won't owe anything when your package arrives.
I love most of the items in my box, but there's one I don't want – can I return just that?
Unfortunately not. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out the components of a box. But hey – now you've got a great item to re-gift next time you forget a birthday.
What's your return policy?
We'll gladly accept returns for boxes within 30 days of an order. If you're ready to return something, just visit your Account History to process a return. If you have any questions, you can always email or call us.
What if I received a product that's broken or damaged?